Privacy Policy

Last Updated: August 2026

Ascent Aid Limited (“Ascent Aid,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit AscentAid.com, purchase our products, contact us, or otherwise interact with our services.

By using AscentAid.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Communications you send to us

  • Information submitted through forms, customer service requests, or other website features

When you make a purchase, payment information is processed through our payment service providers. Ascent Aid does not necessarily receive or store complete payment card information.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information about how you interact with AscentAid.com.

2. How We Use Information

We may use information we collect to:

  • Process and fulfill orders

  • Process payments and refunds

  • Provide customer service

  • Communicate about purchases, shipping, returns, or account activity

  • Respond to questions and requests

  • Operate, maintain, and improve AscentAid.com

  • Understand how visitors use our website

  • Prevent fraud, abuse, and security incidents

  • Maintain business and transaction records

  • Comply with applicable legal obligations

  • Send marketing communications when permitted by law and according to your preferences

3. Cookies & Similar Technologies

AscentAid.com and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, provide analytics, support ecommerce functionality, and improve the customer experience.

Some cookies may be necessary for the website to function properly, while others may support analytics, advertising, or other optional features.

Where required, you may be provided with options to manage certain cookie preferences.

You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with service providers that help us operate our business, including providers involved in:

  • Website hosting and ecommerce

  • Payment processing

  • Order fulfillment and shipping

  • Email and customer communications

  • Analytics

  • Fraud prevention and security

  • Professional, accounting, or legal services

These providers may access information as necessary to perform services on our behalf or as otherwise permitted by their own applicable terms and privacy practices.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the safety of others, investigate fraud or misuse, or complete a business transaction such as a merger, acquisition, financing, or sale of assets.

5. Squarespace & Third-Party Services

AscentAid.com is hosted using Squarespace. Squarespace may process information about website visitors and customers as necessary to provide website, ecommerce, analytics, security, and related services.

Payments and other website functions may also involve third-party service providers.

Those companies may process information according to their own privacy policies and applicable agreements.

6. Marketing Communications

If you choose to receive marketing emails or other promotional communications from Ascent Aid, we may use your contact information to provide product news, announcements, promotions, educational content, and other information.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications regarding an order or other business relationship.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a copy of certain personal information

  • Opt out of certain processing activities where applicable

  • Withdraw consent where processing is based on consent

  • Appeal certain decisions regarding a privacy request where applicable

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us using the contact information provided on AscentAid.com.

We may need to verify your identity before completing certain requests.

10. Sale of Personal Information

Ascent Aid does not sell personal information for money.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money. If Ascent Aid engages in activities subject to these definitions, we will provide any notices and choices required by applicable law.

11. Children's Privacy

AscentAid.com is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

12. Links to Other Websites

AscentAid.com may contain links to websites operated by third parties.

Ascent Aid is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or applicable requirements.

The current version will be posted on AscentAid.com with an updated “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact Ascent Aid using the contact information provided on AscentAid.com.