Shipping & Returns
Last Updated: August 2026
We want getting your Ascent Aid™ gear to be straightforward. Below you'll find information about order processing, shipping, returns, and damaged or incorrect orders.
Shipping
Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during product launches, holidays, periods of high order volume, or for products identified as preorders.
Once your order ships, you'll receive a shipping confirmation with tracking information when available.
Shipping Rates
Available shipping methods and applicable shipping charges are calculated and displayed at checkout.
Delivery estimates shown at checkout begin after your order has been processed and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Incorrect Shipping Information
Please double-check your shipping information before completing your order.
If you notice an error after placing an order, contact us as soon as possible. We'll make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.
Customers may be responsible for additional shipping costs associated with orders returned or redirected because of an incorrect or incomplete address.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, incorrect addresses, and other circumstances outside our control.
If your tracking information shows an unusual delay or your package appears to be missing, contact us and we'll help determine the appropriate next steps.
Returns
30-Day Return Policy
We accept returns of eligible products within 30 days of delivery.
To be eligible for a standard return, products must be unused, unopened, and in their original condition and packaging.
Because Ascent Aid kits contain medical supplies intended for emergency use, opened kits, opened medical supplies, and used products cannot generally be returned or restocked for health and safety reasons.
This restriction does not affect remedies available for products that arrive damaged, defective, incorrect, or otherwise covered by applicable law.
Starting a Return
Contact Ascent Aid before sending a return.
Please provide your order information and the item you would like to return. If the return is eligible, we'll provide return instructions.
Products returned without authorization may delay processing.
Return Shipping
Unless the return results from an Ascent Aid fulfillment error, damaged product, or confirmed defect, customers are responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return results from an error by Ascent Aid.
Refunds
Once an eligible return is received and inspected, we'll notify you of its status.
Approved refunds will be issued to the original payment method. Financial institutions and payment providers may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains a defective item, is missing an item, or you receive something you didn't order, please contact us as soon as reasonably possible.
Include your order information, a description of the issue, and photographs when helpful.
We'll work with you to resolve confirmed fulfillment errors, shipping damage, or product defects through replacement, repair, refund, or another appropriate solution.
Medical Supplies & Expiration Dates
Some products contain medical supplies with manufacturer expiration dates.
Customers should inspect their kit upon receipt and periodically thereafter. If you believe you received an expired product or a product with an unreasonably short remaining shelf life, please contact us.
Medical supplies that have been opened, used, contaminated, improperly stored, or otherwise compromised after delivery are not eligible for return solely because they can no longer be used.
Exchanges
Because product availability and kit configurations may change, we generally process eligible product changes as a return and new purchase rather than a direct exchange.
Contact us if you ordered the wrong product and we'll help determine the best option.
Cancellations & Order Changes
If you need to cancel or modify an order, contact us as soon as possible.
We'll make reasonable efforts to accommodate requests before an order enters fulfillment. Once an order has been processed or shipped, cancellation or modification may no longer be possible.
Questions?
If you have questions about shipping, returns, or an order you've received, please contact us through the contact information provided on AscentAid.com.
We're happy to help.