Last Updated: August 2026

These Terms & Conditions govern your use of AscentAid.com and purchases made from Ascent Aid Limited (“Ascent Aid,” “we,” “us,” or “our”).

By accessing our website or purchasing our products, you agree to these Terms & Conditions.

1. Product Information

Ascent Aid makes reasonable efforts to accurately describe and display its products, including their contents, dimensions, materials, features, and intended uses.

Product specifications, packaging, appearance, and kit contents may change as products are improved or individual components become unavailable. We reserve the right to make reasonable substitutions with products of comparable purpose and quality.

Product images are provided for illustrative purposes and may not perfectly represent the product received.

2. Orders & Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.

All orders are subject to acceptance and product availability.

Ascent Aid reserves the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, product availability, or misuse of our website.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

3. Pricing

Prices are displayed in U.S. dollars unless otherwise stated and may change without notice.

Applicable taxes and shipping charges will be displayed during checkout when required.

If a product is accidentally listed at an incorrect price, we reserve the right to correct the error or cancel affected orders. If payment has already been collected for a canceled order, the applicable amount will be refunded.

4. Shipping & Delivery

Shipping and delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Ascent Aid is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

5. Returns & Refunds

Returns, exchanges, and refunds are governed by the return policy displayed on AscentAid.com at the time of purchase.

For health, safety, and contamination reasons, opened or used medical supplies and certain opened medical kits may not be eligible for return.

Nothing in these Terms limits consumer rights or remedies that cannot legally be limited under applicable law.

6. Medical Products & Information

Ascent Aid products are intended to support medical preparedness in climbing, outdoor, and remote environments.

Medical equipment should be used according to its intended purpose, manufacturer instructions, applicable warnings, and the user's level of training.

Information provided through AscentAid.com, CruxCard™, product packaging, or other Ascent Aid materials is provided for general informational and educational purposes.

Please review our Medical Disclaimer and Product Warranty & Liability Disclaimer for important information concerning medical information and product use.

7. Intellectual Property

The content of AscentAid.com and Ascent Aid products and materials—including text, graphics, photographs, illustrations, product designs, educational materials, logos, symbols, and other original content—is owned by or licensed to Ascent Aid Limited and is protected by applicable intellectual property laws.

Ascent Aid™, CruxCard™, and other Ascent Aid names, marks, logos, and branding may not be used in a manner that suggests affiliation, endorsement, or authorization without our written permission.

Ascent Aid educational materials, including CruxCard™, may not be reproduced, copied, republished, distributed, sold, or commercially exploited without written permission from Ascent Aid Limited, except as otherwise permitted by law.

8. Website Use

You agree not to use AscentAid.com for unlawful, fraudulent, harmful, or disruptive purposes.

You may not attempt to gain unauthorized access to the website, interfere with its operation, introduce malicious software, systematically extract protected content, or otherwise use the website in violation of applicable law.

9. Third-Party Websites & Services

AscentAid.com may contain links to third-party websites or services.

Ascent Aid does not control these third parties and is not responsible for their content, availability, privacy practices, or terms.

A link or reference to a third party does not necessarily constitute an endorsement.

10. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, website, business practices, or applicable requirements.

The current version will be posted on AscentAid.com with an updated “Last Updated” date.

11. Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

12. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

13. Contact

Questions regarding these Terms & Conditions may be submitted through the contact information provided on AscentAid.com.